A hosted PBX system is going to serve you well irrespective of the size of your business. Thanks to the amazing features, it helps both small and large business organizations manage their communication needs in a professional manner. Many businesses have already made the transition, but some are still not sure why they should put their money on a managed telephone service. The simple answer is that you will enjoy some impressive features that make hosted PBX solutions perfect for your business. For instance:
With a hosted PBX system, you will be able to take full advantage of voicemail box feature. By having a voicemail box in place, you do not have to worry about losing an important message from your valued customers. Whenever there is no one to answer your customer’s call, they can easily go to the voicemail box and leave their message so you could return their call later. Interestingly, you can also manage your voicemail messages by using a hosted PBX system. Some service providers grant you access to web portals where you can check all your voicemail messages. You can listen to recordings, check information related to the calls, and delete messages. It is also possible to customize voicemail greetings to suit your business and brand.
Direct Inward Dialing
Another interesting service that makes hosted PBX a great solution is Direct Inward Dialing (DID). It means that you can select one number for your whole office but use different extensions to direct calls to specific people in the office. With this feature, you do not have to buy new phone lines to facilitate a new employee. You can easily scale the existing phone line. On the other hand, your callers can connect with you easily by dialing a 3-4 digit extension.
By using this particular feature, you can allow multiple people to join you in a single call. It helps you make group calls with utmost ease. Users only need to dial an extension to take part in the conference bridge – It usually requires a pin to join the conference bridge. Depending on your service provider, you can generally allow 10-15 people to join in a group call. You will benefit greatly from this feature if you have several offices or have to manage remote employees. Some service providers offer free internal calling, so it costs nothing to arrange these group calls.
By using a hosted PBX solution, your employees can take advantage of a feature called ‘Ring Group’. It means that multiple users can use a single extension to answer calls. By using ring group feature, you can ring several phones simultaneously to start a group call. You will find this feature quite useful if you do not have customer representatives sitting like agents in call center type setting.
The fact of the matter is that a hosted PBX system is surely a great investment for your business. You can make it work with existing equipment and start taking advantage of some impressive features without having to spend extra money. Just take your time to select a reputable service provider to enjoy maximum satisfaction.