As due to the next evolution of technology, Customer Relationship Management systems will logically combine with E-Commerce platform. The computer telephony integration framework offers direct access to enhanced telephony functions which enables call center. Based on the telephony application programming interface, CTI creates integration with telephony solutions. Are you still dialing telephone numbers with your hand, just forget that. With the presence of telephony integration crm, one can perform meaningful tasks such as retrieving customer information from database on basis of information which caller ID provides.
Enjoy Various Things:
If you get telephony integration with crm, you will come to enjoy various things such as integrating call longs and other related caller data information such as support tickets, cases, events, chat transcripts, emails, purchase history, order fulfillment status, billing with CRM tools in single dashboard. It allows agents to be more efficient while handling calls. The various benefits with integrated CRM are time reduction, cost reduction and increased productivity. The direct access and unified access to extended telephony functions will give the way to increase customer relationships, best service levels and customer satisfaction. This service is not only useful in particular situation, but also useful in various circumstances such as financial services, multi-national banks, telephony call center, health care and Oil Company. The leading financial services companies’ uses computer telephony to empower customers with phone banking experience with the assistance of Computer Telephony Integration. The leading multi-national bank improves contact center efficiency with Fynsis CRM integration. The telephony call center company overcomes issues.